Body FX® desires for all of our customers to be fully satisfied with their purchase. Unless stated otherwise, all Body FX® products on the Site carry at least a 30-day money-back guarantee (less shipping and handling), from the date of delivery from the manufacturer or distributor of the product in the event that you are not 100% satisfied with your purchase. Please note the following:
- Under no circumstances do we accept certified mail. If you send your package certified mail, we will not accept it, and therefore you will not be issued a refund.
- You must include an RMA number with your package. Packages without an RMA number will be returned to sender. Contact customer service to obtain an RMA number prior to returning your items.
- We will replace items damaged within the time allotted for your money-back guarantee. Please do not attempt to return an item, damaged or otherwise, after your money-back guarantee. We will not accept these items, and will not replace them at this time.
- Supplements and other perishable items are under no circumstances refundable. If you receive a damaged supplement or other perishable item, we will replace them within the allotted time for your money-back guarantee. Please do not attempt to send these items back for a refund.
- Under no circumstances will you receive a refund for your package if it is not sent back to the return address listed below. Do not send your package back to any other address listed on an invoice, packing slip, or otherwise. The return address is as follows:
4360 VIEWRIDGE AVENUE
SAN DIEGO, CA 92123
If you have any problems returning your items within the time allotted for your money-back guarantee, please contact firstname.lastname@example.org.